The future of insurance intermediation in the age of the digital platform economy
Détails
Etat: Public
Version: Final published version
Licence: CC BY 4.0
ID Serval
serval:BIB_1A1DA972674D
Type
Article: article d'un périodique ou d'un magazine.
Collection
Publications
Institution
Titre
The future of insurance intermediation in the age of the digital platform economy
Périodique
Journal of Risk and Financial Management
Statut éditorial
Publié
Date de publication
2023
Peer-reviewed
Oui
Volume
16
Numéro
9
Pages
381
Langue
anglais
Résumé
Today most insurance is sold by over a million brokers and independent agents acting as intermediaries between the insurance companies and their customers. Digitalization and changing customer behavior have fostered the development of insurtech businesses, and, more recently, multi-sided platforms are emerging as new market forms for insurance intermediation. This paper aims to provide a better understanding of how the emergence of the platform economy with a market dominated by multi-sided platforms potentially impacts insurance intermediation in the future. Using inductive content analysis on the results of a systematic literature review of the body of research on insurance intermediation, we identify the key functional roles fulfilled by insurance intermediaries. Applying these roles to a literature review on multi-sided platforms allows us to compare how different market forms and players embody the functional roles of intermediaries. Our findings suggest that multi-sided platforms are better able to perform certain roles in terms of agility, scale and scope, and we discuss the future role of platforms in insurance intermediation.
Open Access
Oui
APC
1206 CHF
Création de la notice
22/08/2023 8:47
Dernière modification de la notice
26/08/2023 7:08