Physician gender affects how physician nonverbal behavior is related to patient satisfaction

Détails

ID Serval
serval:BIB_19A3A8ACCD49
Type
Article: article d'un périodique ou d'un magazine.
Collection
Publications
Titre
Physician gender affects how physician nonverbal behavior is related to patient satisfaction
Périodique
Medical Care
Auteur(s)
Schmid Mast M., Hall J. A., Klöckner Cronauer C., Choi E.
ISSN
0025-7079
Statut éditorial
Publié
Date de publication
01/2008
Peer-reviewed
Oui
Volume
46
Numéro
12
Pages
1212-1218
Langue
anglais
Résumé
Physician and patient gender both influence medical communication. Nonverbal behavior is generally under-researched in the medical encounter but plays an important role for patient outcomes such as satisfaction.
This article aims at identifying how specific physician nonverbal behaviors predict analogue patient satisfaction depending on physician and patient gender.
Eleven physicians in a real medical encounter were videotaped and analogue patients indicated their satisfaction with each physician while viewing the videotapes.
One hundred sixty-three university students participated (analogue patients).
From the videotapes, 17 physician nonverbal behaviors (related to face, body, voice/speech), 2 physician appearance cues, 2 characteristics of the examination room, and 1 patient behavior were coded. For each analogue patient, the correlation between each of these coded characteristics and the patient's satisfaction was calculated, across all physicians and across male and female physicians separately.
There was no main effect for patient gender but most coded characteristics showed different relations to patient satisfaction according to physician gender. Analogue patients were most satisfied with female physicians who behaved in line with the female gender role (eg, more gazing, more forward lean, softer voice) while still stressing their professionalism (laboratory coat, medical-looking examination room). For male physicians, satisfaction was high for a broader range of behaviors, partly related to their gender role (eg, louder voice, more distance to patient).
To be satisfied, patients expect female and male physicians to show different patterns of nonverbal behavior. Awareness of these gender-specific expectations should be taken into account in medical training.
Mots-clé
Nonverbal behavior, Patient satisfaction, Physician-patient communication, Gender role
Web of science
Création de la notice
25/11/2014 12:26
Dernière modification de la notice
20/08/2019 13:50
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