Interviewer Effects on Cooperation during Initial and Refusal Conversion Fieldwork Phases in Telephone Panel Surveys

Details

Serval ID
serval:BIB_F7DBDF883783
Type
Article: article from journal or magazin.
Collection
Publications
Institution
Title
Interviewer Effects on Cooperation during Initial and Refusal Conversion Fieldwork Phases in Telephone Panel Surveys
Journal
Field Methods
Author(s)
Lipps Oliver
ISSN
1525-822X
1552-3969
Publication state
Published
Issued date
11/2019
Peer-reviewed
Oui
Volume
31
Number
4
Pages
375-393
Language
english
Abstract
Specific interviewer characteristics, interviewer continuity, or matching
interviewer and household characteristics may increase cooperation, especially
for difficult-to-convince households. In face-to-face surveys, unobserved
heterogeneity often makes a proper analysis of interviewer effects
impossible. Although surveys conducted in telephone centers usually assign
households to interviewers at random, there is less research on interviewer
effects on cooperation, probably because telephone surveys produce
smaller effects. Using data from a large telephone panel survey, I find interviewer
effects only for households that refused to participate in a previous
wave. Interviewer continuity or matching interviewers and households on
sociodemographic variables has weak effects for any type of household.
Interviewer experience has positive effects for previously refusing households
only. Telephone survey organizations therefore only need to worry
about using specially trained interviewers for refusal conversion calls, while
specific assignments of interviewers to households are not necessary.
Create date
12/09/2019 7:45
Last modification date
13/09/2019 5:09
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