Incorporating the voice of the customer into mass-market software product management
Details
Serval ID
serval:BIB_D9D15CC4056A
Type
Inproceedings: an article in a conference proceedings.
Collection
Publications
Institution
Title
Incorporating the voice of the customer into mass-market software product management
Title of the conference
Proceedings of the 35th Annual ACM Symposium on Applied Computing (SAC)
Publisher
ACM Digital Library
Organization
35th Annual ACM Symposium on Applied Computing (SAC)
ISBN
9781450368667
Publication state
Published
Issued date
30/03/2020
Peer-reviewed
Oui
Pages
1397–1404
Language
english
Abstract
Mass-market software products, such as cloud or mobile services, target distributed and heterogeneous users with changing and evolving requirements. They impose several challenges on the software development process in terms of requirements elicitation and prioritization. Classical requirements engineering methods that rely on close interactions with users are difficult to apply for these mass-market scenarios. Therefore, new methods are required to assist product managers in designing their products while integrating the "voice of the customer". In this paper, we argue for using market research techniques in software product management to add user preference measurements, identify market segments and analyze users' willingness-to-pay. Following method engineering guidelines, we develop a method component1 that refines conjoint analysis (CA) for the use in software product management. We present the meta-model and procedure and demonstrate it in a study on secure cloud storage services. Our research extends existing studies that have applied CA by generalizing its application in the form of a method component that provides guidance for future studies.
Keywords
Software product management, requirements engineering, requirements elicitation, requirements prioritization, design, mass- market systems, market research, user preferences, conjoint analysis
Publisher's website
Open Access
Yes
Funding(s)
Swiss National Science Foundation / Projects / 205121_159951
University of Lausanne
Create date
27/06/2020 0:58
Last modification date
01/12/2020 6:24