Social support is a protective factor during the transition to parenthood. However, first-time parents report insufficient professional support. Moreover, their actual needs and perception of professional support are unknown. To this end, we tried to understand parents' social support needs and how professionals' help behaviors are perceived. We found that mothers' and fathers' needs differed in that emotional care was favored by mothers, while fathers considering themselves as the main support for their partner, expressed fewer needs. Promoting individualised care and empowering parents were perceived as helpful. Professionals should be aware of how they provide aid, as it shapes parent's early postpartum experience. Being well-trained in interpersonal support may thus help professionals provide sensitive individualised care.