Développement d'un système de gestion de la performance des soins dans un centre hospitalier universitaire suisse [Development of a care performance management system in a Swiss university hospital.]

Details

Serval ID
serval:BIB_B5257102B2B6
Type
Article: article from journal or magazin.
Publication sub-type
Review (review): journal as complete as possible of one specific subject, written based on exhaustive analyses from published work.
Collection
Publications
Institution
Title
Développement d'un système de gestion de la performance des soins dans un centre hospitalier universitaire suisse [Development of a care performance management system in a Swiss university hospital.]
Journal
Recherche en soins infirmiers
Author(s)
Rapin J., D Amour D., Penseyres T., Santos G., Adatte V., Lehn I., Mabire C.
ISSN
0297-2964 (Print)
ISSN-L
0297-2964
Publication state
Published
Issued date
12/2017
Peer-reviewed
Oui
Number
131
Pages
61-70
Language
french
Notes
Publication types: English Abstract ; Journal Article
Publication Status: ppublish
Abstract
Studies show high variability in the quality of care and a significant incidence of adverse events. The care management direction of a university hospital center (CHU) has developed a care performance measuring system. The aim of the article is to present the different development stages of this system. The authors used May's Normalization Process Theory, which focuses on factors influencing the engagement of individuals, groups, and organizations in sustaining change.The CHU's approach led to the following results : 1) reaching a consensus on performance concept and identifying five areas of performance, 2) selection of 12 priority indicators to assess performance, 3) measures development, 4) setting up the method of collecting information 5) creation of a mechanism for analyzing the results by care teams and 6) dissemination of results via dashboards.The approach focuses on strategies for mobilizing managers and health care teams. Specific recommendations relate to the need to provide expert resources, review clinical guidance and ensure accountability of health care providers.
Pubmed
Web of science
Create date
07/02/2019 15:22
Last modification date
20/08/2019 15:23
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