A large-scale study of daily information needs captured in situ

Details

Serval ID
serval:BIB_A846D838247E
Type
Article: article from journal or magazin.
Collection
Publications
Title
A large-scale study of daily information needs captured in situ
Journal
ACM Transactions on Computer-Human Interaction
Author(s)
Church K., Cherubini M., Oliver N.
ISSN
1073-0516
Publication state
Published
Issued date
01/02/2014
Peer-reviewed
Oui
Volume
21
Number
2
Pages
NA
Abstract
The goal of this work is to provide a fundamental understanding of the daily information needs of people through a large-scale, in-depth, quantitative investigation. To this end, we have conducted one of the most comprehensive studies of information needs to date, spanning a 3-month period and involving more than 100 users. The study employed a contextual experience sampling method, a snippet-based diary technique using SMS technology, and an online Web diary to gather in situ insights into the types of needs that occur from day to day, how those needs are addressed, and how contextual, technological, and demographic factors impact on those needs. Our results not only complement earlier studies but also provide a new understanding of the intricacies of people's daily information needs.
Keywords
Design, Experimentation, Human Factors, Information needs, mobile needs, experience sampling method, ESM, context, diary study, SMS, user behavior, mobile computing
Web of science
Create date
25/11/2016 18:32
Last modification date
20/08/2019 16:12
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