Community Pharmacist-Administered COVID-19 Vaccinations: A Pilot Customer Survey on Satisfaction and Motivation to Get Vaccinated.

Details

Ressource 1Download: 34835251_BIB_A60EEC5F8C7F.pdf (680.01 [Ko])
State: Public
Version: Final published version
License: CC BY 4.0
Serval ID
serval:BIB_A60EEC5F8C7F
Type
Article: article from journal or magazin.
Collection
Publications
Institution
Title
Community Pharmacist-Administered COVID-19 Vaccinations: A Pilot Customer Survey on Satisfaction and Motivation to Get Vaccinated.
Journal
Vaccines
Author(s)
Stämpfli D., Martinez-De la Torre A., Simi E., Du Pasquier S., Berger J., Burden A.M.
ISSN
2076-393X (Print)
ISSN-L
2076-393X
Publication state
Published
Issued date
14/11/2021
Peer-reviewed
Oui
Volume
9
Number
11
Pages
1320
Language
english
Notes
Publication types: Journal Article
Publication Status: epublish
Abstract
In response to the coronavirus disease 2019 (COVID-19) pandemic, Swiss health authorities approved and ordered two mRNA vaccines in 2021. The canton of Zurich was the second in Switzerland to allow community pharmacists to administer the COVID-19 mRNA Vaccine Moderna to the adult population. We aimed to pilot a customer satisfaction questionnaire regarding COVID-19 vaccinations in Zurich pharmacies. Questions focused on satisfaction with different aspects of the service, motivation for getting the vaccination, and reasons for being vaccinated in a pharmacy. Zurich pharmacies administered 68,169 COVID-19 doses until June 2021, and 421 questionnaires were filled. Respondents' mean age was 43.5 (±13.2) years, with 42.3% reporting being women and 46.1% being men. Of the 372 complete questionnaires, 98.7% of the respondents would have recommended the service to others. High levels of satisfaction were reported concerning pre-vaccination discussion (98.9%), pharmacies' information level on COVID-19 vaccines (98.9%), general comfort with receiving the vaccination in a pharmacy (99.5%), injection technique (99.2%), and premises used (98.1%). Most respondents (57.3%) would have had the option of another vaccination provider, but the pharmacies were chosen for their opening hours, ease of access, and perceived trust. The availability of pharmacist-administered services may be an important contributor to a successful vaccination programme in Switzerland.
Keywords
Pharmacology (medical), Infectious Diseases, Drug Discovery, Pharmacology, Immunology, COVID-19, SARS-CoV-2, community pharmacy, satisfaction, survey, vaccination
Pubmed
Web of science
Open Access
Yes
Create date
15/11/2021 7:02
Last modification date
23/03/2022 7:34
Usage data