Improving the Realization of IT Demands: A Design Theory for End-to-End Demand Management

Details

Serval ID
serval:BIB_88201491E90E
Type
Inproceedings: an article in a conference proceedings.
Collection
Publications
Institution
Title
Improving the Realization of IT Demands: A Design Theory for End-to-End Demand Management
Title of the conference
Proceedings of the International Conference on Information Systems 2012
Author(s)
Legner  C., Löhe  J.
Address
Orlando, FL, USA
ISBN
978-0-615-71843-9
Publication state
Published
Issued date
2012
Peer-reviewed
Oui
Language
english
Abstract
With the growing penetration of IT and its critical role within organizations, the number of requests for IT services and solutions is steadily increasing. However, many companies lack a consolidated view of all these requests or demands. They also struggle to track and report on the conversion of demands into IT solutions. Given the importance of managing demands for effective IT landscape development and for satisfying business users, our research aims at developing a design theory for an end-to-end demand management process. It is based on an extensive action design research study involving experts from 13 companies. The main contribution is a set of seven principles that guide the effective design of IT demand management. By focusing on the process from the emergent demand to the ready-to-use solution, our work closes a gap in existing research which is fragmented into requirements engineering, project portfolio management, and IT governance streams.
Keywords
IT demand management, Requirements engineering, IT portfolio management, Design science, Action research
Create date
16/10/2012 18:24
Last modification date
21/08/2019 5:17
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