Engaging with Brands: The Influence of Dispositional and Situational Brand Engagement on Customer Advocacy
Details
Serval ID
serval:BIB_85D02F4B4D57
Type
A part of a book
Collection
Publications
Institution
Title
Engaging with Brands: The Influence of Dispositional and Situational Brand Engagement on Customer Advocacy
Title of the book
Customer Engagement Marketing
Publisher
Springer International Publishing
ISBN
9783319619842
9783319619859
9783319619859
Publication state
Published
Issued date
2018
Editor
Palmatier R.V., Kumar V., Harmeling C.M.
Pages
269-292
Language
english
Abstract
Branding research has explored the processes underlying consumers’ engagement with brands, with research exploring both dispositional and situational forms of engagement. Despite this work, scholars have yet to examine the relationship between dispositional and situational approaches to brand engagement. In the current chapter, we report the results of an empirical study testing the influence of dispositional brand engagement on customer advocacy (i.e., positive word-of-mouth and “Liking” on Facebook), as mediated through situational engagement with a specific brand.
Create date
14/06/2018 13:23
Last modification date
21/08/2019 5:12