Citizen Participation in Smart Government: A Conceptual Model and Two IoT Case Studies

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Version: Final published version
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Serval ID
serval:BIB_8159529A4715
Type
A part of a book
Publication sub-type
Chapter: chapter ou part
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Publications
Institution
Title
Citizen Participation in Smart Government: A Conceptual Model and Two IoT Case Studies
Title of the book
Beyond Smart and Connected Governments: Sensors and the Internet of Things in the Public Sector
Author(s)
Guenduez Ali A., Mettler Tobias, Schedler Kuno
Publisher
Springer
ISSN
2512-1812
Publication state
Published
Issued date
07/03/2020
Peer-reviewed
Oui
Editor
Gil-Garcia J. Ramon, Pardo Theresa A., Gascó Mila
Series
Public Administration and Information Technology
Language
english
Abstract
In its simplest form, smart government can be understood as the combination of new technologies and organizational innovation strategies to further modernize the public sector. Within this development, the Internet of Things (IoT) often forms a key technological foundation, offering government authorities new possibilities for inter-action with citizens and local communities. On one hand, citizens can indirectly partic-ipate in governmental services’ value creation by using public infrastructure or (un)knowingly sharing their data with the community. On the other hand, smart gov-ernment initiatives may rely more intensively on citizens’ active participation to im-prove public service delivery, increase trust in government actions, and strengthen community sentiment. In this chapter, we discuss active and passive participation sce-narios of smart government initiatives and explain how sensor-based systems may en-hance citizens’ opportunities to participate in local governance. We present two prac-tical cases from Switzerland demonstrating these two citizen involvement modes. We argue that active and passive participation of citizens and other stakeholders play key role in generating necessary data for algorithmic decision-making to enable personal-ized interaction and real-time control of infrastructure in the future. We close with a discussion of the possibilities and boundaries of the IoT in the public sector and their possible influences on citizens’ private lives and policy-making.
Keywords
participation, smart government, Internet of Things, IoT, sensors, big data, algorith-mic decision-making
Create date
20/07/2018 8:46
Last modification date
19/03/2020 6:19
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