Evaluation of telenursing outcomes: satisfaction, self-care practices, and cost savings.

Details

Serval ID
serval:BIB_7DCB42BA0E91
Type
Article: article from journal or magazin.
Collection
Publications
Title
Evaluation of telenursing outcomes: satisfaction, self-care practices, and cost savings.
Journal
Public Health Nursing
Author(s)
Hagan L., Morin D., Lépine R.
ISSN
0737-1209 (Print)
ISSN-L
0737-1209
Publication state
Published
Issued date
2000
Volume
17
Number
4
Pages
305-313
Language
english
Notes
Publication types: Journal Article ; Research Support, Non-U.S. Gov'tPublication Status: ppublish
Abstract
Info-Santé CLSC, the Québec telenursing service, is a telephone health line nursing service that was implemented in 1995 in every local community service center (CLSC; n = 141) of 15 regional health authorities in the Province of Québec, Canada. It is, at present, one of the most important first-line health services and it operates in continuity with the other resources in the health and social service system. Info-Santé CLSC operates 24 hours a day, 7 days a week, and received more than 2,260,000 calls in 1997. This article will report the findings from the first province-wide survey of the service, based on a stratified random sample of 4,696 callers. The findings revealed that most respondents were highly satisfied with the service; they followed the nurses' advice and carried out self-care measures as recommended. Nursing interventions helped respondents feel self-reliant, like they could solve the same or similar problems should they occur in the future. The vast majority of respondents considered that the call they made to Info-Santé CLSC was useful in finding a solution to their problems. The vast majority also claimed that they would certainly call Info-Sante CLSC again should another problem occur. The majority reported they would have turned to another type of resource if Info-Santé CLSC had not existed; half of the respondents stated that they would have used emergency departments and a third would have consulted a doctor in private practice.
Keywords
Adolescent, Adult, Aged, Attitude to Health, Community Health Nursing/methods, Cost Savings, Female, Hotlines, Humans, Male, Middle Aged, Outcome Assessment (Health Care), Patient Satisfaction, Quebec, Remote Consultation/economics, Self Care
Pubmed
Web of science
Create date
06/02/2013 19:57
Last modification date
20/08/2019 14:39
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