Contextualizing a professional social network for health care: Experiences from an action design research study

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Serval ID
serval:BIB_72ABD7CEFC7D
Type
Article: article from journal or magazin.
Collection
Publications
Institution
Title
Contextualizing a professional social network for health care: Experiences from an action design research study
Journal
Information Systems Journal
Author(s)
Mettler Tobias
ISSN
1350-1917
Publication state
Published
Issued date
2018
Peer-reviewed
Oui
Volume
28
Number
4
Pages
684-707
Language
english
Abstract
Professional social networks (PSN) are online environments where practitioners can present themselves, get in contact and socialize with coworkers, share and discuss ideas, or exchange business-related knowledge. Despite the fact that collaboration and information sharing are becoming more relevant for delivering high-quality services, PSN are not yet widely adopted in complex domains such as health care. While most of the literature is still focusing on the exposition of the unbound potential of PSN, this paper seeks to clarify the question of how to capture and manage the professional identity of an industry such that PSN can be purposefully anchored in the working context. Following an Action Design Research approach, we describe practical design propositions and possible tensions along the contextualization of a PSN, which was specifically catered for improving interprofessional and interorganizational collaboration in and between hospitals. We identify several implications for future research. In particular, we explain intended and unintended uses of PSN in hospitals and provide metaphors for explaining possible alternative understandings of domain engineering.
Keywords
action design research, domain engineering, enterprise social systems, health care, professional social networks, Computer Networks and Communications, Software, Information Systems, Computer Networks and Communications, Software, Information Systems
Create date
08/06/2017 16:01
Last modification date
20/08/2019 14:30
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