The Balanced Scorecard: a necessary good or unnecessary evil?

Details

Serval ID
serval:BIB_648DAD3D6A9A
Type
Article: article from journal or magazin.
Collection
Publications
Institution
Title
The Balanced Scorecard: a necessary good or unnecessary evil?
Journal
European Management Journal
Author(s)
Mooraj S., Oyon D., Hostettler D.
ISSN
0263-2373
Publication state
Published
Issued date
10/1999
Peer-reviewed
Oui
Volume
17
Number
5
Pages
481-491
Language
english
Abstract
The Balanced Scorecard has emerged in recent years as what can perhaps best be described as a strategic control tool. Although surrounded by much publicity in both professional and academic circles, few organisations are yet in a position to quantify its benefits, therefore investing time and money for unquantifiable results. The question posed in this article is whether or not the Balanced Scorecard is a necessary good, an unnecessary evil ...or perhaps, a necessary evil ...for such organisations.
Through a discussion of current literature on the topic and various examples, the article demonstrates that the Balanced Scorecard is a `necessary good' for today's organisations. It is a tool which adds value by providing both relevant and balanced information in a concise way for managers, creating an environment which is conducive to learning organisations and eliminating the need for managers to `choose' which type of control system to use at any given time. However, the article also draws attention to the fact that the entire Balanced Scorecard implementation process relies on both formal and informal processes, and that there are written and unwritten rules which must be considered for the process to be implemented successfully.
Keywords
Balanced scorecard, control tool, strategy
Create date
27/05/2010 12:48
Last modification date
21/08/2019 5:13
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