Recipients' perspective on breaking bad news: How you put it really makes a difference

Details

Serval ID
serval:BIB_36D664816A2F
Type
Article: article from journal or magazin.
Collection
Publications
Title
Recipients' perspective on breaking bad news: How you put it really makes a difference
Journal
Patient Education and Counseling
Author(s)
Schmid Mast M., Kindlimann A., Langewitz W.
ISSN
0738-3991
Publication state
Published
Issued date
10/2005
Peer-reviewed
Oui
Volume
58
Number
3
Pages
244-251
Language
english
Abstract
The goal of this study was to show that physician communication style of breaking bad news affects how the physician is perceived, how satisfied recipients of bad news are with the consultation, and how they feel after the consultation.
Female participants (students, N=159) were asked to put themselves in the shoes of a patient receiving the bad news of a breast cancer diagnosis. Participants were randomly assigned to watch one of three prototypical physician communication styles of breaking bad news on videotape: patient-, disease-, or emotion-centered communication.
Results showed that these three prototypical communication styles were perceived very differently and they determined how satisfied participants were with the consultation and how they felt after the consultation. Participants exposed to the patient-centered communication perceived the physician as most emotional, least dominant, most appropriate when it comes to conveying information, most available and most expressive of hope. Also, they reported to be most satisfied with the visit and they showed the least increase in negative emotions.
A patient-centered communication style has the most positive outcome for recipients of bad news on a cognitive, evaluative, and emotional level.
Results of this study provide guidelines to physicians on how to convey bad news.
Keywords
Breaking bad news, Physician-patient communication, Patient-centered communication, Breast cancer
Web of science
Create date
25/11/2014 13:42
Last modification date
20/08/2019 13:25
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