Patients satisfaction in an academic walk-in centre : a new model of residents training achieved by family doctors

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Serval ID
serval:BIB_2C239A398BD2
Type
PhD thesis: a PhD thesis.
Collection
Publications
Institution
Title
Patients satisfaction in an academic walk-in centre : a new model of residents training achieved by family doctors
Author(s)
Labgaa I.
Director(s)
Cornuz J.
Institution details
Université de Lausanne, Faculté de biologie et médecine
Address
Faculté de biologie et de médecineUniversité de LausanneCH-1015 LausanneSUISSE
Publication state
Accepted
Issued date
2014
Language
english
Number of pages
11
Abstract
Introduction
Walk-in centers may improve access to healthcare for some patients, due to their convenient location and extensive opening hours, with no need for appointment. Herein we describe and assess a new model of walk-in centre, characterized by care provided by residents and supervision achieved by experienced family doctors. Main aim of the study was to assess patients satisfaction about the care they received from residents and the supervision by family doctors. Secondary aim was to describe walk-in patients demographic characteristics and to identify potential associations with satisfaction.
Methods
The study was conducted in the walk-in centre of Lausanne. Patients who consulted between in April 2011 were automatically included and received a questionnaire in French. We used a five-point Likert scale, from "not at all satisfied" to "very satisfied", converted from 1 to 5. We focused on the satisfaction regarding residents care and supervision by a family doctor. The former was divided in three categories: "Skills", "Treatment" and "Behaviour". Mean satisfaction was calculated for each category and a multivariable logistic model was applied in order to identify associations among patients demographics.
Results
Response rate was 47% [184/395], Walk-in patients were more likely to be women, young, with a high education level. Patients were very satisfied with residents care, with median satisfaction between 4.5 and 5, for each category. Over than 90% of patients were "satisfied" or "very satisfied" that a family doctor was involved in the consultation. Age showed the major association of satisfaction.
Discussion
Patients were highly satisfied with care provided by residents and with involvement of a family doctor in the consultation. Older age showed the major association with satisfaction with a positive impact. The high satisfaction reported by walk-in patients supports this new model of walk-in centre.
Keywords
Patients satisfaction, Medical education, Family Medicine, Walk-in, Residency
Create date
09/10/2014 10:44
Last modification date
20/08/2019 13:11
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