Quand le téléphone ne chauffe pas : les hotlines psy en situation de pandémie [When hotlines remain cold: Psychological support in the time of pandemic]

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Version: Final published version
License: CC BY-NC-ND 4.0
Serval ID
serval:BIB_28EFA00FC71F
Type
Article: article from journal or magazin.
Publication sub-type
Review (review): journal as complete as possible of one specific subject, written based on exhaustive analyses from published work.
Collection
Publications
Institution
Title
Quand le téléphone ne chauffe pas : les hotlines psy en situation de pandémie [When hotlines remain cold: Psychological support in the time of pandemic]
Journal
Annales medico-psychologiques
Author(s)
Michaud L., Bourquin C., Froté Y., Stiefel F., Saillant S.
ISSN
0003-4487 (Print)
ISSN-L
0003-4487
Publication state
Published
Issued date
02/2021
Peer-reviewed
Oui
Volume
179
Number
2
Pages
128-130
Language
french
Notes
Publication types: English Abstract ; Journal Article
Publication Status: ppublish
Abstract
In Switzerland and elsewhere, many psychological support hotlines were set up during the acute phase of the COVID-19 pandemic. Specialists in psychological first aid, in charge of developing and managing these hotlines, had to face an unknown situation, very different from the disasters for which they prepare themselves. Since the pandemic and the associated physical distancing were a potential threat to social cohesion, one could make the hypothesis that, by setting up hotlines, these professionals sought to reintroduce a form of proximity and to care for and cultivate the social connections among people. The pressure, feelings of emergency, anxious anticipation and expectation of the political authorities and the population may have favoured the development of these structures. Other factors certainly also played a role, such as the need to be useful and to exist as professional, or the need to act in order to reduce anxiety related to the pandemic. Altogether, these hotlines were little used, and their usefulness may be questioned. Similar phenomena have been observed - especially in the sanitary domain - with a multiplication of new offers, not always adjusted to specific identified needs, while health care services were on the same time under-used. Our observations plead against emergency responses in crisis situations and for reflecting on the measures to be put in place rather than to "act" them.
Keywords
Covid-19, Pandemic, hotlines, COVID-19, Hotlines
Pubmed
Web of science
Open Access
Yes
Create date
09/09/2020 9:39
Last modification date
25/09/2021 6:36
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