The Power of Simplicity: Processing Fluency and the Effects of Olfactory Cues on Retail Sales

Details

Serval ID
serval:BIB_10BAA0DD5AE9
Type
Article: article from journal or magazin.
Collection
Publications
Institution
Title
The Power of Simplicity: Processing Fluency and the Effects of Olfactory Cues on Retail Sales
Journal
Journal of Retailing
Author(s)
Herrmann A., Zidansek M., Sprott D.E., Spangenberg E.R.
ISSN
0022-4359
Publication state
Published
Issued date
03/2013
Peer-reviewed
Oui
Volume
89
Number
1
Pages
30-43
Language
english
Abstract
Although ambient scents within retail stores have been shown to influence shoppers, real-world demonstrations of scent effects are infrequent and existing theoretical explanation for observed effects is limited. The current research addresses these open questions through the theoretical lens of processing fluency. In support of a processing fluency explanation, results across four studies show the complexity of a scent to impact consumer responses to olfactory cues. A simple (i.e., more easily processed) scent led to increased ease of cognitive processing and increased actual spending, whereas a more complex scent had no such effect. Implications for theory and retail practice are provided.
Keywords
Olfaction, Complexity, Processing fluency, Sales
Web of science
Create date
23/05/2014 13:34
Last modification date
21/08/2019 6:16
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